Refund & Cancellation Policy

This policy explains how cancellations and refunds work for paid Syraxis subscriptions billed through Paystack. It applies to seat-based subscriptions purchased for a Syraxis organization.

What you are buying

Syraxis sells recurring Standard and Pro seats for your organization. Billing is handled by Paystack. Prices shown at checkout are the amounts charged. Free seats and trial access (where offered) are not paid products and are not refundable.

Cancellation

Organization administrators can cancel a paid subscription by contacting sales@syraxis.app from an email associated with the organization, or by requesting cancellation through Billing settings when that control is available in the product console.

• Cancellation stops future renewals. Access to paid seat capabilities continues until the end of the current paid billing period already charged, unless we agree otherwise in writing.
• After the period ends (or sooner if payment fails and the subscription is disabled), the organization reverts to Free seat assignments and paid features are enforced accordingly.
• Cancelling does not automatically delete your organization data. Account and data deletion are covered separately at syraxis.app/delete-account.

Seat decreases

Organization administrators may lower purchased seat quantities in Billing settings. Decreases take effect immediately. There are no refunds for unused time on the current billing period when you reduce seats. Your next renewal charge will reflect the reduced quantity. Members above the new paid limit must be moved to Free before a decrease can be saved.

Seat increases and proration

Increasing seats typically triggers an immediate prorated charge via Paystack for the remainder of the current billing period, and updates the subscription amount for the next renewal. Successful charges are generally non-refundable except as described below.

Refunds

Paid subscription fees are generally non-refundable, including for unused seats, partial billing periods, downgrades, or cancellation mid-cycle.

We may issue a refund or credit at our discretion in limited cases, for example:

• A duplicate or erroneous charge caused by a system or processing error
• A charge made after a confirmed cancellation request was accepted for that period
• Where required by applicable South African consumer or other law

Approved refunds are processed back to the original payment method via Paystack and may take several business days to appear, depending on your bank or card issuer.

Failed payments

If a renewal payment fails, Syraxis may mark billing as past due, restrict paid seat assignments, and disable the Paystack subscription. Restoring paid access requires settling outstanding charges and completing checkout again where applicable.

How to request a refund or cancellation

1. Email sales@syraxis.app from an email associated with the paying organization.
2. Include your organization name, the billing email or Paystack receipt reference (if available), and whether you are requesting cancellation, a seat change, or a refund review.
3. We aim to acknowledge requests within 2 business days and resolve straightforward cancellation or duplicate-charge cases promptly.

Changes

We may update this policy from time to time. The "Last updated" date at the top of this page will change when we do. Material changes apply to charges made after the update date unless law requires otherwise.

Contact

Billing, cancellation, and refund requests: sales@syraxis.app